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Booking Master Celebrates 5th Annual Milestone at JW Marriott Hotel, Kolkata

Recently, Booking Master, a top hotel management software based in India celebrated its 5th anniversary at the JW Marriott Hotel, Kolkata. Hoteliers, partners and team members joined to mark this special occasion. Reflecting on the Journey In his opening remarks, Mr. Dey, Co-Founder of Booking Master, reflected on the company’s journey: "From a modest beginning, Booking Master has grown into a trusted partner for hundreds of hotels. Our vision is to provide technology that simplifies operations, enhances guest experiences, increases hotel revenue and ensures sustainable growth" Recognizing the Team’s Dedication A big part of the celebration was about appreciating the hard work and dedication of the Booking Master team. The founders, Mr. Saha and Mr. Dey, personally thanked each department for not only helping the company grow fast and keeping clients happy, but also for increasing client’s hotel revenues by up to 15 times in just 3 months, providing the best possible service and turning the founders’ vision into reality. Today, Booking Master is recognized around the world. Hotels in even African continent are using its platform. Our team’s dedication is the true driving force behind Booking Master’s success," said Mr. Saha, Co-Founder of Booking Master. "Every innovation and every revenue milestone achieved by our partner hotels is a result of our team’s passion and perseverance. As we expand globally, it is our team’s relentless hard work over the past five years that has made Booking Master a trusted name in the hospitality industry worldwide. The Celebration The anniversary celebration was a lively and joyful event. Guests enjoyed delicious food, music and engaging conversations. The atmosphere was filled with excitement as team members shared memories, achievements and their experiences working with Booking Master. It was a perfect blend of fun, recognition and inspiration. Innovation and Vision During the event, everyone celebrated Booking Master’s achievements together. There was also an engaging discussion on the innovative Hotel PMS solutions that only this company offers and how to improve them further. These tools basically help hotels in achieving rapid revenue growth for instance like Hotel Mayuri, saw an increase in hotel revenue from ₹50,000 to ₹9 lakh/month and Hotel JP in Digha, from ₹2–3 lakhs to ₹22–24 lakh/month. Then the unique OTP-based user management feature to plug leakage of hotel revenue. There was discussion on its uniqueness. Other unique tools like WhatsApp Integration feature, Pincode-Density Promotions and demographic targeting are really making a mark. But the discussion didn’t end there as the founders inspired the team by sharing their vision to solve challenges in the hospitality industry, create innovative products and drive revenue for hotels of all sizes by encouraging everyone to work harder and think bigger. Honouring the Founders The celebration concluded with a heartfelt tribute to Mr. Saha and Mr. Dey, who were felicitated with personalized gifts, artwork and bouquets, acknowledging their vision, perseverance and leadership in shaping Booking Master’s journey. A flagship service of Dynax Solutions Pvt. Ltd., Booking Master is a hotel development technology software which provides cloud-based PMS, hotel management system, digital marketing and revenue management tools. Dedicated to redefining hospitality technology, Booking Master supports hotels of all sizes in achieving operational excellence and sustained revenue growth.

How SaaS is shaping the new era of hospitality management

What is SaaS in hospitality management? SaaS in hospitality refers to a third-party subscription and cloud-based software delivery model, eliminating the need for properties to buy and install applications. This model guarantees cutting-edge hospitality technology and agility without the costs and complexities of infrastructure management, streamlining operations for modern requirements. Key benefits of SaaS in hospitality. There is a widespread global adoption of SaaS solutions in hospitality management, propelled by a unique set of features that directly translate into significant benefits: Cost efficiency Automatic updates and maintenance  Scalability and flexibility Accessibility and mobility  Enhanced data security  Rapid deployment and integration: Applications of SaaS in hospitality management:  SaaS platforms are permeating every facet of hospitality, transforming operations and guest experiences: Cloud-based property management systems (PMS) These SaaS platforms centralise core hotel operations, integrating reservations, guest check-ins/outs, and housekeeping management. A cloud PMS provides real-time room status, automates billing, and streamlines front desk procedures. This allows staff to manage daily operations efficiently from anywhere, improving overall property management and guest flow. Central reservation systems (CRS) A SaaS-based CRS acts as the central hub for managing a hotel’s inventory and rates across all distribution channels. It consolidates booking information from direct websites, call centres, and integrates with GDS and OTAs via channel managers. The CRS ensures accurate, real-time availability, allowing hoteliers to efficiently manage reservations, rate plans, and distribute inventory from one core system. Revenue management systems (RMS) Revenue management systems can leverage advanced AI and algorithms to dynamically optimise room rates in real-time by analysing market demand, competitor pricing, historical data, and booking patterns to forecast optimal prices. They help ensure that hotels sell rooms at the best possible rate, maximising Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) for increased profitability. Channel managers Channel managers leverage SaaS technology to automatically synchronise a hotel’s room inventory and rates across numerous online distribution channels like OTAs and GDS, and the hotel’s direct booking engine. By preventing overbookings and ensuring rate parity, channel managers expand a hotel’s online reach and streamline the complex process of managing diverse booking sources effectively. Guest experience platforms and CRMs SaaS-based Guest Experience Platforms and Customer Relationship Management (CRM) systems focus on personalising the guest journey. They capture preferences, communication history, and guest feedback. Utilising that information, these platforms enable automated pre-stay messages, mobile check-in/digital keys, and in-stay concierge services via chatbots, fostering engagement, loyalty, and targeted marketing campaigns for repeat business. Food and beverage management systems For hotel restaurants, bars, and catering services, SaaS F&B management systems streamline operations from ordering to inventory control. They facilitate online ordering and delivery integration, optimise table management, and employ Kitchen Display Systems (KDS) for efficient order routing. Real-time inventory tracking reduces waste and ensures optimal stock levels for seamless service. Point of Sale (POS) systems Modern SaaS POS systems handle all sales transactions within a hospitality property, from restaurant orders and bar tabs to gift shop purchases and spa services. They integrate seamlessly with PMS and F&B systems, providing real-time sales data. This streamlines payment processing, simplifies reporting, and offers valuable insights into guest spending habits across different revenue centres. Staff management tools Finally, SaaS applications enhance operational efficiency by automating staff scheduling, task assignment, and time tracking. They can forecast staffing needs based on occupancy, manage payroll integrations, and provide mobile access to work schedules and internal communications. This leads to improved staff productivity, better resource allocation, and reduced labour costs for hospitality businesses. Drive operational excellence with a full-stack SaaS solution — our team is ready to support you. Get in touch now Emerging SaaS trends in hospitality : The future of SaaS in hospitality is defined by deeper integration, greater intelligence, and extensive personalisation. Hyper-personalisation driven by AI: Expect AI and machine learning to move beyond basic recommendations, offering predictive insights into guest preferences and behaviour to craft truly bespoke experiences. The rise of unified ERPs: The trend is towards centralised cloud-based ERP platforms that integrate all core functions into a unified ecosystem. This eliminates data silos and provides a single source of truth, offering a holistic view of the business and simplifying management significantly. IoT integration for smart spaces: The Internet of Things (IoT) will increasingly connect smart devices within hotel rooms and common areas (e.g., smart thermostats, lighting) directly to SaaS platforms. This enables automated comfort control, predictive maintenance, and energy efficiency. Voice commerce and conversational AI: Guests will increasingly interact with hotels through voice commands for bookings, room service, and concierge requests. SaaS platforms will power these intelligent conversational interfaces, providing seamless, hands-free service. Advanced analytics and business intelligence: SaaS platforms will continue to leverage big data to provide richer, more actionable insights.  Businesses will gain deeper understanding of market trends, guest segments, operational performance, and profitability drivers, enabling truly data-driven strategic decisions. SaaS technology for next-gen hospitality SaaS has irreversibly reshaped hospitality operations and transformed the industry into a technologically advanced, and fiercely guest-centric sector. Embracing these cloud-based ERP platforms is no longer a luxury but a strategic necessity that allows businesses to thrive and stay ahead of the curve.

Preschool Franchise: The Smart Way to Start Your Education Business

The demand for quality early childhood education has been steadily growing in India, and for good reason—parents today understand the critical role preschool plays in shaping a child’s future. If you’ve been thinking about stepping into the education sector, investing in a preschool franchise can be one of the most profitable and fulfilling decisions you make. What is a Preschool Franchise? A preschool franchise is a business model where an established brand allows you to operate a branch of their preschool under their name, following their curriculum, infrastructure standards, and operational guidelines. In return, you benefit from their brand recognition, training, and ongoing support—while they earn a franchise fee or royalty. Why Choose a Preschool Franchise Over Starting Independently? Starting a preschool from scratch can be challenging—you need to design a curriculum, build brand trust, train teachers, and create effective marketing strategies. A preschool franchise eliminates many of these hurdles by giving you a ready-made blueprint for success. Key benefits include: Brand Reputation: Parents are more likely to trust a well-known preschool name. Proven Curriculum: Access to age-appropriate, research-backed learning programs. Teacher Training: Professional training programs to ensure quality teaching. Marketing Support: National-level promotions and marketing strategies. Operational Guidance: Step-by-step assistance in running the school efficiently. How to Choose the Right Preschool Franchise. Not all preschool franchises are created equal.  Here’s what to look for: Strong Brand Presence – A name parents recognise and respect. Comprehensive Curriculum – Focus on holistic child development. Franchise Support System – From teacher training to regular audits. Reasonable Investment & ROI – Clear financial transparency and growth potential. Infrastructure Requirements – Child-Friendly Spaces and Safety Standards. Investment & Returns The investment for a preschool franchise varies depending on location, infrastructure, and brand. On average, you may need ₹8–15 lakhs to get started.  Many franchises offer a return on investment (ROI) within 1–2 years, thanks to steady admissions and recurring fees. Final Thoughts: A preschool franchise is not just a business—it’s an opportunity to contribute to society by shaping the foundation of young minds. With the right franchise partner, you can combine profitability with purpose, building a sustainable business while making a difference.

Events

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Park Hotel Navi Mumbai Celebrates Maharashtrian Food Festival

Park Hotel, West1, Navi Mumbai, invites guests to celebrate the flavors and culture of Maharashtra with a specially curated Maharashtrian Food Festival from 10th to 12th October. The three-day culinary event offers a rich journey through the state’s diverse food heritage, blending tradition, taste, and festive charm. The festival features a vibrant buffet and regional delicacies prepared with traditional recipes, complemented by carefully selected beverages and liquor pairings. Music and décor reflecting Maharashtra’s cultural vibrancy enhance the dining experience, making it a celebration for all the senses. Guests are encouraged to wear ethnic attire to immerse themselves fully in the festive atmosphere. The schedule includes: Dinner: 10th & 11th October | 7:30 PM – 11:00 PM Sunday Brunch: 12th October | 12:30 PM – 4:00 PM  The festival invites guests to savor authentic flavors, relish tradition, and create memorable moments over a soulful feast. About THE Park Hotels THE Park Hotels are pioneers of luxury boutique hospitality in India, known for contemporary design, exceptional service, and vibrant experiences. With properties across major cities and leisure destinations, THE Park Hotels offer a unique blend of style, comfort, and location-inspired hospitality. For reservations and inquiries, call +91-2267589000 or visit THE Park Hotels Navi Mumbai.

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Celebrate Karwa Chauth at Sheraton Grand Palace Indore

Sheraton Grand Palace Indore is inviting guests to celebrate Karwa Chauth, a festival honoring the bond between partners through tradition, devotion, and joyful gatherings. This special occasion will be marked with rituals, family moments, and festive celebrations that create an atmosphere of love and togetherness. At Araana, the hotel’s signature dining destination, the evening transforms into a magical celebration. Guests can enjoy a lavish buffet featuring Bharwan Paneer Tikka, Healthy Sprout Tikki, Tamatar Dhaniya Shorba, Bharwan Dum Aloo, Lasooni Makai Palak, Kaddu ka Kofta Curry, and a variety of breads including roti, naan, garlic naan, butter naan, and missi roti. Desserts like Akhrot ka Halwa and Gond Pak complete the festive spread. Each dish is designed to celebrate India’s rich culinary heritage. A Mehendi artist will be present to create intricate designs, while romantic melodies set the tone for a memorable evening. What: Karwa Chauth DinnerWhen: 10th October 2025, 7:00 pm – 11:00 pmWhere: Araana, Sheraton Grand Palace Indore For guests seeking a more intimate celebration, S Café offers a dinner buffet with vrat-friendly delicacies such as Vasant Neer, fresh fruit, Singhare ke Atte ke Parathe, Sabudana Vada, Lauki ki Kheer, Peanut Chaat, and Kadu ka Kofta Curry. The evening is complemented with a live singer and Mehendi artist, creating a festive yet relaxed atmosphere. With these dual offerings, Sheraton Grand Palace Indore ensures Karwa Chauth is celebrated not only as a day of ritual but as a joyous occasion for love, connection, and togetherness.

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Oktoberfest Unfolds at Ironhill Marathahalli with Bavarian Brews and Festive Cheer

The festive spirit of Oktoberfest has arrived at Ironhill Marathahalli, bringing with it the unmistakable charm of Bavarian celebrations, freshly brewed beers, and hearty German flavours. Guests can look forward to a delicious spread featuring Hähnchen Picatta Schnitzel, Bavarian Roast Chicken, and the indulgent Oktoberfest Blond Lamb Rice Bowl, among other seasonal specials. Every dish pairs perfectly with Ironhill’s signature brews, creating an experience that’s both authentic and full of festive energy. The star of the celebration is the Märzen, a classic Oktoberfest-style beer brewed by women brewers and poured for a cause, making each sip meaningful as well as memorable. With its warm ambience, golden steins, and lively atmosphere, Ironhill Marathahalli captures the true essence of Germany’s most loved beer festival. Whether you’re a beer enthusiast or simply in the mood for good food and cheer, this Oktoberfest promises a taste of Munich right in the heart of Bengaluru. What: Oktoberfest at Ironhill MarathahalliWhen: Till 15th October 2025Where: Ironhill, Sy no 90, 7 & 90/8, Marathahalli - Sarjapur Outer Ring Rd, beside Radisson Blu, Marathahalli Village, Bengaluru, Karnataka 560037

Hotelier Community

Plates that Speak Stories: Chef Altamsh’s Culinary Vision

In an exclusive feature with October edition of Hospitalitynews magazine, Chef Altamsh Patel, Director of Culinary at Hilton Mumbai International Airport, shared insights that reveal not only his passion for gastronomy but also the philosophy that drives his success. His journey is a testament to how unexpected paths often lead to extraordinary destinations. When asked about his defining moment, Chef Altamsh reflected on his early life where his parents wished for him to become a doctor. Yet, destiny had other plans. Drawn into hotel management and eventually the kitchen of the Taj, he discovered a true sense of belonging. “What began as honoring my parents soon grew into a lifelong love, reminding me that sometimes the unplanned path becomes the one we cherish most,” he shared. Speaking about innovation and tradition, he noted, “At Hilton Mumbai International Airport, balancing innovation with tradition means sharing a part of our heart with every guest.” To him, food is storytelling, an art that surprises guests while honoring culture. Chef Altamsh also underlined how food creates cherished memories. Whether in restaurants, banquets, or in-room dining, he and his team strive to ensure every plate carries love, passion, and culture, making each meal unforgettable. On sustainability, his commitment is firm. From locally sourced ingredients to Hilton’s Travel with Purpose mission, practices like waste-to-fertilizer initiatives, cage-free eggs, and glass bottles redefine responsible luxury dining. As a mentor, Chef Altamsh believes in nurturing creativity, humility, and resilience among young chefs, ensuring excellence remains a collective effort. Looking ahead, he expressed excitement about India’s micro-cuisines and Peruvian influences, combining authenticity with multi-sensory experiences to shape the future of luxury dining. It was truly an inspiring and enriching conversation with Chef Altamsh Patel. For the complete feature, explore the Hospitalitynews October Magazine, available on our website (E-Magazine) and as a physical copy.

Redefining Hospitality Education: An Exclusive Conversation with Dr. Suborno Bose

In a world where hospitality is constantly reshaped by technology and global collaboration, few voices carry as much authority and vision as Dr. Suborno Bose, the Founder-Chairman and Chief Mentor of the International Institute of Hotel Management (IIHM) and Indismart Group Worldwide. Over the last 25 years, he has established Asia’s largest chain of premier hotel schools with campuses across the globe, while spearheading innovations that redefine the very essence of hospitality education. In an exclusive feature for Hospitality News, Dr. Bose takes us through a riveting journey of ideas and insights. He reveals how AI-powered platforms like NamAIste – IIHM HospitalityGPT, the world’s first AI model for the service sector, are reshaping the way students learn, blending technology with empathy to create leaders who are both digitally fluent and emotionally intelligent. Adding to this, he speaks passionately about the Global Knowledge Sharing Declaration on AI in Hospitality, which began with 50 countries and now includes over 60 nations. This initiative, driven by IIHM, has created a collaborative framework for integrating AI literacy, ethical practices, and equal access to education worldwide. As the conversation deepens, Dr. Bose introduces us to his philosophy of “High Tech, Higher Touch,” a principle that balances cutting-edge digital tools with the timeless warmth of human connection. He emphasizes that while AI can anticipate preferences and streamline service, true hospitality lies in the smiles, gestures, and conversations that make every experience memorable. From the International Young Chef Olympiad (YCO) to initiatives like the Food Soldier programme, Dr. Bose continues to nurture global talent while embedding sustainability, cultural respect, and innovation at the core of hospitality. His long-term vision is clear: to position India as a hub for compassionate, intelligent, and inclusive hospitality leadership. This inspiring exchange with Dr. Bose is more than an interview, it is a window into the future of hospitality, where technology and empathy walk hand in hand. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine October Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.

Vivek Shukla Redefines Loyalty Through Purpose-Driven Hospitality

In today’s world of hospitality, where loyalty programs are often defined by free nights, discounts, and upgrades, The LaLiT Suri Hospitality Group has chosen a different path, one that blends guest rewards with social good. In an exclusive conversation with Hospitalitynews, Vivek Shukla, CEO of the Group, offered rare insights into how luxury and purpose can converge to create a new standard for the industry. With more than 35 years in luxury hospitality and two decades shaping The LaLiT’s vision, Shukla is widely known for his people-first approach and strategic foresight. His leadership during the pandemic, marked by initiatives that supported frontline workers and vulnerable communities, underscored his conviction that hospitality is about much more than service, it is about responsibility. This ethos is at the heart of the Group’s new loyalty program. Unlike traditional models, this initiative empowers guests to transform everyday indulgences into acts of giving. Partnering with Points for Good, The LaLiT allows loyalty members to channel their points towards diverse causes ranging from child education and sustainability to LGBTQIA+ empowerment. Shukla describes it as a shift “from transactional exchanges to purposeful, meaningful connections”. The innovation lies in embedding impact seamlessly into daily guest interactions. Shukla believes that over time, members will begin to associate loyalty not only with luxury but also with generosity and social change. “When routine stays or meals become part of something greater, it fosters a culture of care and giving back”, he says. Perhaps most compelling is the vision behind it: small contributions from thousands of guests, collectively sparking a wave of impact across India. By aligning hospitality with social responsibility, The LaLiT is rewriting the future of loyalty, one that is not just about repeat business but about emotional connection and shared purpose. Our conversation with Vivek Shukla was both inspiring and thought-provoking, challenging the industry to see loyalty in a whole new light. For the complete interview and exclusive insights, dive into the Hospitalitynews Magazine September Edition- available now on our website and in print. Don’t miss your chance to be part of this transformative dialogue shaping the future of hospitality.

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